bungjitu Platform Privacy Notice
This page describes what data we collect when you use bungjitu and how we keep that data protected. We collect information necessary to verify your identity, process your deposits and withdrawals, settle your wagers, and provide customer support. Our data practices follow encryption and access-control standards designed to prevent unauthorized disclosure.
We understand that privacy matters. When you create a bungjitu account, register your payment methods through DANA, e-wallet, mobile banking, or local payment, or place wagers on Liga 1 matches and live-dealer tables, you share sensitive information with us. We take responsibility for that trust seriously—every piece of data you entrust to bungjitu is encrypted, access-restricted, and retained only as long as necessary.
Our privacy practices are shaped by Indonesian data protection principles and regional regulations. This notice outlines what we collect, how we use it, who may access it, your rights, and how to contact us with privacy questions.
Data We Collect and Why
We collect information in three main categories: identity verification data, transaction data, and usage data.
Identity verification: When you create a bungjitu account, we collect your full legal name, date of birth, email address, phone number, and a copy of a government-issued identity document (national ID card, passport, or driver licence). We also request a selfie to confirm your face matches your ID. This Know Your Customer (KYC) information prevents duplicate accounts, confirms legal age, and meets anti-money-laundering compliance requirements.
Transaction data: We record all deposits, withdrawals, and wager settlements. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer through e-wallet, mobile banking, local payment, and online payment, we log the amount, timestamp, and payment method. When you wager on sportsbook markets, live-dealer tables, or slot games, we record the wager details, outcome, and settlement amount. This transaction history lets you verify your account activity and us to detect fraud.
Usage data: We log which games you access, how long you use each feature, what pages you visit on our app or website, and your IP address. We use this data to understand user behavior, improve performance, detect abuse patterns, and provide customer support.
We do not collect payment card details
When you pay via bungjitu using credit or debit cards, we do not store your card number. Payment processors handle card data directly, and we receive only a tokenized reference. This architecture protects your sensitive payment information from our servers entirely.
How We Use Your Data
We use collected data for the following purposes:
- Account verification: We confirm your identity and legal age before you can wager on bungjitu.
- Payment processing: We use transaction data to process your deposits and withdrawals and to reconcile accounts.
- Fraud detection: We analyze patterns to identify suspicious activity, duplicate accounts, and unauthorized access attempts.
- Legal compliance: We retain identity and transaction records to comply with anti-money-laundering, know-your-customer, and tax-reporting requirements.
- Customer support: We access your account history to troubleshoot issues, answer questions, and resolve disputes.
- Service improvement: We analyze usage data anonymously to optimize app performance, improve game selection, and enhance payment options.
We do not sell your data to third parties. We do not use your information for marketing purposes without your explicit consent. We do not share your data with advertisers, data brokers, or any party that is not directly involved in providing bungjitu services.
Data Storage and Security
We encrypt all data in transit between your device and our servers using TLS 1.2 or higher. Your stored data is encrypted at rest using AES-256 encryption. Access to your information is restricted to bungjitu employees and contractors who need it to perform their jobs—support staff accessing your account for troubleshooting, fraud analysts reviewing suspicious activity, payment specialists processing withdrawals.
Our servers may be located outside Indonesia, depending on our hosting arrangement. If your data is transferred internationally, it remains subject to the same encryption and access controls we apply domestically.
We retain identity verification documents for six years after your account closes, as required by anti-money-laundering regulations. Transaction records are retained for seven years for tax and audit purposes. Usage logs are retained for 90 days then deleted. You may request deletion of your account and associated data after this retention period expires; we will comply except where legal obligations require longer retention.
Third Parties and Data Sharing
We share data with third parties only when necessary to provide bungjitu services. Payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank partners) receive only the information required to complete your transaction—name, account details, and transaction amount. They are contractually bound to protect your data and not use it for other purposes.
We may share aggregated, anonymized data with game providers and analysts to improve our service. This data cannot identify you individually. We do not share raw personal information with game developers, sportsbook data providers, or analytics companies.
We may disclose your data when required by law—if we receive a court order, government warrant, or legal demand, we will comply unless prohibited by law. We will notify you of such disclosures when possible.
Your Rights on bungjitu
You have the right to access your data. You can view your account information—name, email, phone, account balance, transaction history—by logging into bungjitu at any time. You can download a copy of your complete data by requesting it from our support team.
You have the right to correct inaccurate data. If your name, email, or payment details are wrong, contact us and we will update them.
You have the right to request deletion of your account and associated data. We will delete your identity documents, usage logs, and other non-transactional information upon request. We must retain transaction records for regulatory compliance, so historical transaction data cannot be deleted.
You have the right to object to specific data uses. If you do not want to receive email notifications from bungjitu, you can opt out in your account settings. You can request that we limit how we use your usage data for service improvement.
Cookies and Tracking
Our app and website use cookies—small text files stored on your device—to maintain your session, remember your preferences, and analyze how you use bungjitu. Session cookies expire when you close your app or browser. Preference cookies persist across sessions so you don't need to re-enter choices each visit. Analytics cookies track which pages you visit and how long you spend on each.
You can manage cookies through your browser settings. Disabling cookies may limit bungjitu functionality—for example, you may be logged out after closing the app or unable to save your game preferences. Our app and website do not respond to "Do Not Track" signals; however, you can request to opt out of analytics tracking by contacting our support team.
Contact Us About Privacy
If you have questions about our privacy practices, want to exercise any of your rights, or believe we have mishandled your data, contact our support team. We maintain regional support accessible from Jakarta, Surabaya, Bandung, Medan, and Semarang. You can reach us via email or in-app chat during standard business hours.
We commit to responding to privacy inquiries within five business days. If we cannot fully resolve your concern, we will explain next steps and any available dispute-resolution options.
Privacy Policy Changes
We may update this privacy notice from time to time to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated to active users via email, and the updated policy will be posted on our website with a revised effective date.
Your continued use of bungjitu after policy changes are posted constitutes your acceptance of those changes. We encourage you to review this notice periodically so you remain informed of how we protect your data.